Curriculum Vitae

Site5 LLC.

Currently working for Site5 LLC. as a Night Shift Technical Manager.

Defender Technologies LLC.

Technical Shift Supervisor

August 2006 – Present, Defender Technologies Group LLC, Virginia USA

  • Managing, co-coordinating and overseeing of technical support shift as well as troubleshooting requests from Level III support line.
  • Highest point of contact prior to management team.
  • Heavily utilized Virtuozzo and Microsoft Virtual Server virtualization technologies.
  • CentOS/RedHat administration, support and troubleshooting.
  • Provided assistance in various smaller projects.

Eroute

Senior Technical/Customer Support
November 2003 – August 2006, Eroute, New Zealand

  • Provided a technical/customer support, along with the pre-sales duties
  • Involved in planning and execution of migration process of thousands of customer’s accounts
  • Extensive Java troubleshooting, setup and support
  • Provided assistance with billing issues
  • Provided a Java setup, support and troubleshooting
  • Highest point of contact prior to management team
  • Worked on a several smaller projects

DHSS

System Administrator/Technical Support
January 2003 – November 2003, DHSS – political party, Serbia

  • Provided a technical/customer support.
  • Extensive system administration, troubleshooting, setup and support of the network and all machines (Windows + Linux workstation).
  • Regular news updates on official site on daily basis.
  • Provided assistance with campaign design requests.
  • Worked on a several smaller projects.

Other technical experience

  • Ensim / cPanel / Plesk / DirectAdmin Control Panels
  • HSPcomplete
  • Apache 1.3.37 – 2.x
  • IP tables, APF, CSF
  • MySQL/PHP/mod_perl/mod_security
  • POP3/IMAP/SendMail/Exim/QMail
  • Fantastico, RVSkins
  • Kayako, OTRS and Cerberus helpdesks
  • CMS (Mambo, PHPNuke, NukeCop, e107, OpenWeb, etc.)
  • Forums (Invision Power Board, PHPBB, Vbulletin, etc.)

Formal Education

  • Kiev National University of Taras Shevchenko/Faculty of International law – Two years of studies.
  • No. 256 Kiev Gymnasium; Graduated in June 1998.

Languages

  • English (medium)
  • Russian (perfect)
  • Ukrainian (perfect)
  • Serbian (native)

Other information

  • Successfully finished all the obligations that I had, regarding the Army duty in former Serbia and Montenegro country.
  • Have driver’s license.
  • I’ve been traveling a lot around Europe in my life (I personally think that this can be useful).The countries that I’ve visited (not in specific order): Ukraine, Russia, United Kingdom, France, Portugal, Spain, Cyprus, Hungary, Bulgaria, and Croatia.